Telephone-first strategy designed to cope with increase in patient demand does not necessarily suit all practices
Vari Drennan Professor of healthcare and policy research, St George’s University of London and Kingston University, London
Many general practices in the UK struggle with rising patient demand combined with staff recruitment problems.
Primary Health Care.
27, 9, 11-11.
doi: 10.7748/phc.27.9.11.s10
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