Telephone-first strategy designed to cope with increase in patient demand does not necessarily suit all practices
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Telephone-first strategy designed to cope with increase in patient demand does not necessarily suit all practices

Vari Drennan Professor of healthcare and policy research, St George’s University of London and Kingston University, London

Many general practices in the UK struggle with rising patient demand combined with staff recruitment problems.

Primary Health Care. 27, 9,11-11. doi: 10.7748/phc.27.9.11.s10

Published in print: 30 October 2017

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