Used superficially, the buzzword resilience only places more pressure on individual nurses. But when embraced properly, it means organisations creating working conditions that help staff to cope with the pressures of the job

As an assistant chief nurse, Paul Jebb has a busy and demanding job. At this time of year in particular, with winter pressures in the headlines, it would not be surprising if he was working relentlessly, skipping lunch and breaks, never switching off – and expecting nursing teams to do the same.