Evaluating the VERA framework for communication
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Evaluating the VERA framework for communication

Dave Hawkes Senior lecturer in mental health, Faculty of Health & Social Care, Anglia Ruskin University, Chelmsford, Essex, England
David Hingley Senior lecturer in mental health, Faculty of Health & Social Care, Anglia Ruskin University, Chelmsford, Essex, England
Stephen Wood Research nurse, North Essex Partnership University Foundation Trust, The Kingswood Centre, Colchester, Essex, England
Amanda Blackhall Advanced Nurse Practitioner, North Essex Partnership University Foundation Trust, The Crystal Centre, Chelmsford, Essex, England

This article describes an evaluation of the use of the VERA (validation, emotion, reassurance, activity) framework for communication in a practice development unit at North Essex Partnership University NHS Foundation Trust. Staff of two older-adult inpatient wards in the Crystal Centre received training on the VERA framework and applied it to their practice. They found the VERA framework to be practical and user friendly, and to result in compassionate communication. Staff found that focusing on meaningful, creative interactions with service users and making a connection with these individuals is important.

Nursing Standard. 30, 2, 44-48. doi: 10.7748/ns.30.2.44.e10052

Correspondence

david.hingley@anglia.ac.uk

Peer review

All articles are subject to external double-blind peer review and checked for plagiarism using automated software.

Received: 20 March 2015

Accepted: 30 April 2015

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