Easing tension when patients are frustrated
Mandy Day-Calder Freelance writer and life/health coach
With healthcare services stretched, feelings sometimes run high. Here’s how to respond calmly and professionally
I am celebrating a ‘milestone’ birthday this year and having reached this grand ‘old’ age I feel I know myself well. I am usually patient and tolerant, so I was shocked recently at how angry I became during a lengthy call to a mobile phone customer service team.
Nursing Standard.
32, 26, 37-38.
doi: 10.7748/ns.32.26.37.s31
Want to read more?
Already have access? Log in
or
3-month trial offer for £5.25/month
Subscribe today and save 50% on your first three months
RCNi Plus users have full access to the following benefits:
- Unlimited access to all 10 RCNi Journals
- RCNi Learning featuring over 175 modules to easily earn CPD time
- NMC-compliant RCNi Revalidation Portfolio to stay on track with your progress
- Personalised newsletters tailored to your interests
- A customisable dashboard with over 200 topics
Subscribe
Are you a student? Our student subscription has content especially for you.
Find out more
