Mapping ward managers’ core competencies using the Balanced Scorecard model
Intended for healthcare professionals
Evidence and practice    

Mapping ward managers’ core competencies using the Balanced Scorecard model

Fabio Mozzarelli PhD candidate, translational medical and surgery sciences, Faculty of Medicine and Surgery, University of Parma, Parma, Italy
Antonina Catinella Nurse, Guglielmo da Saliceto Hospital, Piacenza, Italy
Chiara Tuccio Nurse, Guglielmo da Saliceto Hospital, Piacenza, Italy; Gaia Decorato, nurse (currently not in employment)

Why you should read this article:
  • To enhance your knowledge of the Balanced Scorecard strategic business management framework

  • To read about a study using the Balanced Scorecard model to map the nurse ward manager role

  • To explore nurse ward managers’ core competencies from the viewpoint of healthcare professionals in Italy

Background Nurse ward managers have a crucial role in the effective functioning of hospital wards and in organising the work of the nursing team. The Balanced Scorecard model is a management framework that enables strategy to be translated into action by setting goals that lead to measurable outcomes. Few studies have used the Balanced Scorecard model to map the competencies of healthcare professionals.

Aim To use the Balanced Scorecard model to map the core competencies of nurse ward managers and determine relevant key performance areas (KPAs) and key performance indicators (KPIs).

Method This mixed-methods study was conducted in the surgical department of an Italian hospital using a qualitative and quantitative exploratory sequential approach. For the quantitative part, the authors asked a convenience sample of various clinical staff to rate a list of nine competencies in terms of their importance for the work of nurse ward managers. For the qualitative part, two focus group discussions were held with nurse ward managers.

Findings Responses to the questionnaires showed that all nine competencies were important to respondents, with no statistically significant differences between roles. Findings from the focus group discussions broadly confirmed the relevance and importance of the nine competencies. Based on these findings, the authors formulated a strategic map of the nurse ward manager role, with core competencies and associated objectives mapped against the four dimensions of the Balanced Scorecard model.

Conclusion A strategic map of the nurse ward manager role informed by the Balanced Scorecard model can help measure nurse ward managers’ performance and provide a benchmark for them to improve their competencies.

Nursing Management. doi: 10.7748/nm.2024.e2107

Peer review

This article has been subject to external double-blind peer review and checked for plagiarism using automated software

Correspondence

fabio.mozzarelli@unipr.it

Conflict of interest

None declared

Mozzarelli F, Catinella A, Tuccio C et al (2024) Mapping ward managers’ core competencies using the Balanced Scorecard model. Nursing Management. doi: 10.7748/nm.2024.e2107

Published online: 08 February 2024

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