How to make a complaint - a guide for patients

Christine Hogg

Resources

Beyond restructuring a collection of papers from a king’s fund international seminar

Sholom Glouberman

Institute for employment studies annual graduate report 1996-7

I LaVCalle, N Jagger, H Connor, S Rawlinson

Palliative care in the hospital setting

Health statistics wales 1996

NHS product supply chain the supplies situation: 1997 edition - executive briefing on the current position and influence of NHS product and service purchasing and key changes

Personal feedback: cases in point What makes it work?

Polly Kettley

Chambers & partners’ directory

Research methods in primary care

Yvonne Carter, Cathryn Thomas

Employers’ use of the national record of achievement

■ A Leading role for midwives?

Isobel Allen, Shirley Bourke Dowling, Sandra Williams

How to work with your doctor

Total purchasing: a profile of national pilot projects

HSE gives good health campaign a new year boost

The NHS data dictionary (version 3)

■ High technology employment at the regional level

Regulating medical work formal and informal controls

Purchaser plurality in UK health care is a consensus emerging and is it the right one?

Nicholas Mays, Jennifer Dixon

The nursing home market

Linda Nazarko

Evidence based nursing

Christine Smith

The leadership challenge in nursing

Caroline Shuldham

From whiner to winner

Ruth Davidhizar, Anna Vance

Coaching for change-Realising the potential for nursing

Lawrence Whyte

Slaves to the system

Ann P Young

Abuse and Bullying

Brodie Paterson, Alex McComish, Ian Aitken

Evaluation of locality commissioning

Christiane Reimann prize to be shared

UKCC statistics reveal rising average age of registrants

ICN as the hub for an international regulation network

ICN plans for the future direction of nursing

1997 Vancouver Congress

Does your hard work deserve recognition ?

Is there an alternative to the NHS?

Alan Maynard

Pay dilemma for managers

Making sense of the new Government White Papers

June Girvin

Editorial

Tom Keighley