Well-rounded leader

Stephanie Jones-Berry

A trust-wide review of clinical nurse specialists’ productivity

Helen Balsdon, Susan Wilkinson

Protected engagement time in mental health inpatient units

Niall McCrae

How to develop better practice in response to patients’ complaints

Jenny Treanor

Out for consultation

Ruth Williams

Web scan

Ruth Williams

Diary

Wisdom Leadership in Academic Health Science Centers

Anne Benson

Skills for Communicating with Patients

Sabina Kelly

Creating and Sustaining Civility in Nursing Education

Rakhee Rankin

The New Politics of the NHS

David Foster

Let’s get together

Naomi Chapman

Vantage point - Supporting leadership

Naomi Elliot

International outlook - Make the most of election time

Susan Williams

Coaching for life

Lawrence Whyte

Marks & Spencer business guru turns his eye to the health service

Nick Triggle

Trusts helped to become more transparent

Sophie Blakemore

Staff survey: encouraging, but still areas of concern

Nick Triggle

Creating more time in the day for patient care

Erin Dean

NHS takes to the streets to inspire change in services

Mentors have difficulty failing students who are underperforming

Technology funds will bring benefits to staff and patients

Nick Lipley

List of 25 surgical ‘never events’ aims to prevent further mistakes

RCN promises support to Mid Staffs nurses as the trust is dissolved

Hospitals struggle to find ‘workable’ ways to ban smoking on site

News in brief

Making room for improvement

Nick Lipley