Tailored leadership

Debbie Walsh

Workload and workforce planning: developing a learning toolkit

Mairi Kellagher, Jacqui Simpson, Betty Flynn, Dorothy Armstrong

Using discovery interviews to understand the patient experience

Mary Dawood, Andrew Gallini

What it takes to be voted RCN nurse manager of the year

Carmel O’Kane

Do ward sisters and charge nurses have the authority to do their job?

Jennifer Sprinks

Nursing and nurses: the image and the reality

Vicky Morris, Robert Jones, Agnes Hunt

Managing complaints in health and social care

Kathy Holmes-Bonney

Cancer care

Ruth Williams

Service commissioning

Ruth Williams

Non-executive directors

Older people

Out for consultation

Ruth Williams

Diary

Saving lives, saving money

Kate Jones, Martin Carter

Get connected

Susan Hamer

Global nursing

Susan Williams

Safeguarding children in primary health care

Amanda Norman

The checklist manifesto: how to get things right

Greta McGough

Nurse executives urged to think of different ways to improve patient care

Prime minister’s commission findings get mixed response

News in brief

Senior nurses judged crucial to success of productive ward

Mid Staffs inquiry finds that ‘lack of leadership’ contributed to deaths

In a flash

PM’s commission calls for ‘champions of change’

Sophie Blakemore

Improving nursing by degrees

Donna Kinnair