Commercial break

Susan Aitkenhead

Workload and workforce planning: taking a national approach

Karen Lockhart, Irene Barkby, Mairi Kellagher

Telling tales: ‘atrocity’ stories and the patient experience

Melody Carter

How support staff can be helped to challenge unacceptable practice

Alison Wells, Danielle Swain, Lynne Fieldhouse

Effects of interruptions to nurses during medication administration

Janette Bennett, Dalia Dawoud, Jill Maben

Root cause analysis in clinical adverse events

Jeanne Mengis, Davide Nicolini

Out for consultation

Dignity and age

Ruth Williams

Mental capacity

Ruth Williams

Learning and development

Ruth Williams

Poverty statistics

Ruth Williams

Diabetes care

Ruth Williams

Diary

Patient protection

Lynne Phair

Managers and leaders together

Angela Thompson

Make yourself heard

Dickon Weir-Hughes

Get connected

Julie Tindale

Beyond the boys’ club: strategies for achieving career success as a woman working in a male-dominated field

Cathe Gaskell

Primary Health Care: People, Practice, Place

Stephen Callaghan

Nurses and their patients

Greta McGough

Report shows how patient experience and satisfaction can be measured

Sophie Blakemore

Helping nurses hit their career targets

On the move

Healthcare professionals rewarded for service in new year’s honours

Proposed job cuts and increased training criticised by unions

Staff ‘afraid’ to provide evidence at Mid-Staffs inquiry, claims chief

News in brief

Nurse managers to answer for wellbeing of junior staff

Sophie Blakemore

Reflecting on the ‘noughties’

Donna Kinnair