Conference diary

Evolved to involve

Phil McSweeney, Maureen Smith

Pathway to the heart of care quality

Sue Johnson

Disappointing appointments

Where the reforms do and don’t deliver

Sarah Harvey, Laurie McMahon

Test drive an audit

Rosalynde Lowe

Many happy returners?

Margaret Currie

Life and death in the . opportunity arena

Roy Lilley

Skill mix fixed

Jeremy Warr, M Nurs

The bank manager’s account

James Buchan

Recruitment crisis returns

Letter

Derek Dean

Take control of your budget

David Bailey

Word watch

Nurses go from care to management

Beware unstable job seekers, says government

New management course success for ethnic minorities

Trusts cheat on the charter

Patients’ groups assess managers

New tests to reassure purchasers

‘treated as casual labour... people respond casually’

John Naish