Communicating with people who have experienced heart attack

Lisa Dullaghan, Lisa Lusk, Patrick Donnelly, Mary McGeough, Donna Fitzsimons

Why people complain after attending emergency departments

Santosh Bongale, Iain Young

Patient safety and nurses’ role in procedural sedation

Eric Ketcham, Cindy Ketcham, Frances Lopez Bushnell

Setting up an alcohol treatment centre

James Brewster-Liddle, Wayne Parsons, Simon Moore

Passion for care

Carol Davis

Notice board

Journal scan

Philip Angrave

Diary

Board’s eye view

Jim Bethel

Professional Practice in Paramedic, Emergency and Urgent Care

Mike Brady

Ending the care lottery

Matt Griffiths

More nurses to help police manage people with mental health problems

Erin Dean

Deaths from severe sepsis due to care failures, report claims

Sophie Blakemore

Growing demand puts patients at risk, say RCN members

Pressures on urgent care services could cause NHS to crumble

College calls for investment in emergency departments

Sophie Blakemore

Number of foundation trusts that miss waiting times target is rising

Guidance on managing Taser discharge updated

Faster access to medical records can prevent deaths from pneumonia

News in brief

Give staff the good news too

Claire Picton