Using the Care Excellence Framework to benchmark and improve patient care
evidence and practice    

Using the Care Excellence Framework to benchmark and improve patient care

Trish Rowson Director of nursing, Quality and safety, Department of Nursing, Royal Stoke University Hospital, University Hospitals of North Midlands NHS Trust, Stoke-on-Trent, England
Wilfred McSherry Professor in nursing, Department of Nursing, School of Health and Social Care, Staffordshire University, England, and University Hospitals of North Midlands NHS Trust, England, and professor, VID Vitenskapelige Høgskole, Bergen, Norway

Quality is complex and difficult to define, and institutions and organisations often have their own definitions, measurements and assurance processes. The Care Excellence Framework (CEF), developed and used at University Hospitals of North Midlands NHS Trust, is a unique, integrated framework of measurement, clinical observation, patient and staff interviews and benchmarking. It also has an internal accreditation system that provides assurance from ward to board based on the five Care Quality Commission (CQC) domains and reflects CQC standards. The CEF has been established in its existing form since autumn 2016 and has been used in all areas of the organisation. This article provides an overview of the development and use of the CEF in an acute care setting, demonstrates how the framework acts as an internal accreditation system, and shows how it can encourage staff to undertake effective change and transform care from ordinary to excellent.

Nursing Management. doi: 10.7748/nm.2018.e1710

Citation

Rowson T, McSherry W (2018) Using the Care Excellence Framework to benchmark and improve patient care. Nursing Management. doi: 10.7748/nm.2018.e1710

Peer review

This article has been subject to open peer review and has been checked for plagiarism using automated software

Correspondence

trish.rowson@uhnm.nhs.uk

Conflict of interest

None declared

Published online: 04 July 2018

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