How patients’ feedback was used to redesign a head and neck service
Intended for healthcare professionals
Art & Science Previous     Next

How patients’ feedback was used to redesign a head and neck service

Lesley Taylor Senior specialist nurse, Oncology support team, Ninewells Hospital, Dundee
Tricia Tooman Research assistant, School of Nursing and Midwifery, University of Dundee, School of Management, University of St Andrews
Mary Wells Professor of cancer nursing research and practice, Nursing, Midwifery and Allied Health Professions Research Unit, University of Stirling

Lesley Taylor and colleagues describe the findings of patient experience events and how they were used to change a centre’s follow-up care

This article describes the findings of a modified experience-based co-design project to inform the redesign of head and neck cancer follow-up services in a cancer centre in Scotland. Patients who had completed treatment for the disease within the past three years, and their carers, were invited to attend a patient experience event in their area. Charts depicting ‘touchpoints’ and ‘episodes of care’, and facilitated group discussions, were used to elicit experiences and views of treatment and follow-up care. Findings revealed a range of unmet needs for information and support, as well as challenges experienced in the integration and organisation of services. The events have led to fundamental changes in the approach to follow-up care, enabling provision of a more patient-centred service.

Cancer Nursing Practice. 13, 6, 20-26. doi: 10.7748/cnp.13.6.20.e1093

Correspondence

lesleytaylor3@nhs.net

Peer review

This article has been subject to double blind peer review

Conflict of interest

None declared

Received: 27 March 2014

Accepted: 04 June 2014

Want to read more?

Already subscribed? Log in

OR

Unlock full access to RCNi Plus today

Save over 50% on your first 3 months

Your subscription package includes:
  • Unlimited online access to all 10 RCNi Journals and their archives
  • Customisable dashboard featuring 200+ topics
  • RCNi Learning featuring 180+ RCN accredited learning modules
  • RCNi Portfolio to build evidence for revalidation
  • Personalised newsletters tailored to your interests
Subscribe
RCN student member? Try Nursing Standard Student

Alternatively, you can purchase access to this article for the next seven days. Buy now

Or