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Taking complaints seriously

23 July 2008

Nursing Standard

General article

Even the best homes may sometimes come into conflict with relatives. Would an independent complaints procedure help?

Participant experience of a Care Quality Commission inspection

29 July 2015

Nursing Standard

Art & Science

The Care Quality Commission (CQC) is the regulator for health and social care in England. It sets and monitors standards of care and has legal powers to take action...

Lessons from school: what nurse leaders can learn from education

01 July 2015

Nursing Management

Art & Science

The drive to improve quality in the education sector is similar to that in health care, and lessons from the schools system are relevant to nursing leadership. This...

Striking a positive note

20 September 2010

Nursing Standard


A wide range of arts and music therapies help the residents of Adamwood Nursing Home realise their full potential.

Managing constipation in primary care

27 May 2014

Primary Health Care

Art & Science

The management of constipation can be challenging because it is often considered self-correcting and not usually life-threatening. While these assumptions can be...

Using the Care Excellence Framework to benchmark and improve patient care

04 July 2018

Nursing Management


Quality is complex and difficult to define, and institutions and organisations often have their own definitions, measurements and assurance processes. The Care...

Open AccessStrengthening quality assurance by implementing an evidence-based revision of a ward accreditation programme

15 September 2020

Nursing Management

quality and safety

Ward accreditation is fundamental in contemporary healthcare delivery. One NHS trust in southwest England that had been placed in special measures introduced a ward...

A bigger picture

07 April 2009

Nursing Standard


From April 1, the Care Quality Commission takes over responsibility from three existing commissions for regulation of health and social care in England.

Whorlton Hall, Winterbourne View and Ely Hospital: learning from failures of care

17 September 2020

Learning Disability Practice

Service users

In May 2019 a scandal about the care of people with learning disabilities emerged when the BBC broadcast secret footage of abuse perpetrated at Whorlton Hall, a...