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At the touch of a button: collecting client feedback

26 March 2014

Learning Disability Practice


Aim To assess a simple and immediate feedback tool. Method Service users’ feedback was recorded using a simple push-button device. Results The cumulative results...

Service improvement

01 October 2007

Nursing Management


THE RATIONALE for recent modernisation of the health service, to ensure that care provision is of high quality and is supported by the appropriate planning...

How to improve patient care by learning from mistakes

01 February 2013

Emergency Nurse

Art & Science

Mistakes made in healthcare settings and the challenges to staff that arise from them can harm service users, consume time and money, and often receive bad...

Nursing involvement in a practice development and research unit

08 September 2010

Cancer Nursing Practice


Cancer nursing practice represents a diverse field of knowledge and enquiry, where practice is informed through experiential knowledge, specialist skills and a deep...

Setting up a telephone assessment service in a chemotherapy day unit

06 May 2010

Cancer Nursing Practice


Historically, patients receiving chemotherapy in outpatient day units have had to endure long waiting times while they have necessary tests and pre-assessments. This...

Turning students’ ideas into service improvements

08 March 2011

Learning Disability Practice


In accordance with the NHS Institute for Innovation and Improvement’s aims, service improvement projects were introduced into the curriculum of learning disability...

Senior nurses’ views about factors that lead to service failures

26 February 2012

Nursing Management


Significant failures in nursing services have led to numerous recommendations for improvement, yet problems continue. This article reports the findings of a study...

Understanding nursing ‘nous’ in the context of service improvements

01 July 2013

Nursing Management


Nurse managers face the challenges of how best to improve healthcare services in ways that can be evaluated readily by patients and that engage nurses. They also...

Communicating with haematology patients: a reflective account

25 September 2013

Nursing Standard

Art & Science

Nurses are required to keep their knowledge and skills up to date to ensure their practice is evidence-based. Reflection in and on practice can be used to ensure...

Use of storytelling and audio podcasts in qualitative research

01 August 2019

Nursing Children and Young People

quality improvement

This article discusses the author’s experiences of using an audio podcast to guide and stimulate debate among a small team of service evaluators or co-designers...