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Measuring the patient experience

21 October 2011

Nurse Researcher

General

Aim This paper examines the complex issues of measuring the patient experience and evaluating the quality of health care. It discusses the use of surveys, patient...

Fast, honest feedback

28 September 2010

Nursing Standard

Feature

One NHS trust has introduced a system allowing patients to record their experiences immediately after contact with services.

12 June 2024 / Vol 32 issue 2

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