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Role of the nurse in managing complaints in their clinical area

06 April 2016

Nursing Standard

CPD

Complaints and their management are an important indicator of the quality of care. Therefore, effective management of complaints is central to improve services and...

Effective communication skills in nursing practice

03 December 2014

Nursing Standard

CPD

This article highlights the importance of effective communication skills for nurses. It focuses on core communication skills, their definitions and the positive...

Children’s and adolescents’ experiences of living with cancer

23 November 2020

Nursing Children and Young People

research

Background All healthcare professionals working with children should have a child-centred perspective, and should be responsive to children and adolescents who want...

Optimising professional communication with patients

06 January 2020

Nursing Standard

communication

Communication between a nurse and a patient may seem intuitive. However, communicating effectively with patients while applying the principles of person-centred care...

Applying communication skills in the provision of family-centred care: a reflective account

06 December 2021

Nursing Children and Young People

alliances to relationships

Providing family-centred care is fundamental to children’s nursing and requires the development of therapeutic relationships with parents, notably parents of...

Managing challenging conversations by telephone with people living with cancer

27 April 2022

Cancer Nursing Practice

CPD

Nurses working in cancer care can often find themselves engaged in challenging conversations with patients and their family members or carers. These conversations...

Moving from face-to-face to telephone assessments with patients during the COVID-19 pandemic

08 March 2021

Nursing Standard

communication

The coronavirus 2019 (COVID-19) pandemic has led to an increase in the number of healthcare consultations being undertaken remotely rather than face to face,...

Person-centred care for people with learning disabilities: the application of Kitwood’s theory

26 May 2020

Learning Disability Practice

communication

Tom Kitwood’s conceptual approach has been widely used to provide person-centred care for people living with dementia, but has not previously been explored in...

Reframing nurses’ time to enhance interpersonal interactions in dementia care

10 August 2022

Nursing Older People

evidence and practice

Spending time with a person with dementia to develop a rapport is vitally important for nurses who are attempting to deliver high-quality care. However, finding...

How to introduce yourself to patients

08 June 2016

Nursing Standard

Art & Science

Rationale and key points This article explores the process of introducing yourself to patients. This is an essential interaction because it forms the basis of the...