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Role of the nurse in managing complaints in their clinical area

06 April 2016

Nursing Standard


Complaints and their management are an important indicator of the quality of care. Therefore, effective management of complaints is central to improve services and...

Effective communication skills in nursing practice

03 December 2014

Nursing Standard


This article highlights the importance of effective communication skills for nurses. It focuses on core communication skills, their definitions and the positive...

Children’s and adolescents’ experiences of living with cancer

23 November 2020

Nursing Children and Young People


Background All healthcare professionals working with children should have a child-centred perspective, and should be responsive to children and adolescents who want...

Optimising professional communication with patients

06 January 2020

Nursing Standard


Communication between a nurse and a patient may seem intuitive. However, communicating effectively with patients while applying the principles of person-centred care...

Person-centred care for people with learning disabilities: the application of Kitwood’s theory

26 May 2020

Learning Disability Practice


Tom Kitwood’s conceptual approach has been widely used to provide person-centred care for people living with dementia, but has not previously been explored in...

Applying communication skills in the provision of family-centred care: a reflective account

06 December 2021

Nursing Children and Young People

evidence and practice

Providing family-centred care is fundamental to children’s nursing and requires the development of therapeutic relationships with parents, notably parents of...

Moving from face-to-face to telephone assessments with patients during the COVID-19 pandemic

08 March 2021

Nursing Standard


The coronavirus 2019 (COVID-19) pandemic has led to an increase in the number of healthcare consultations being undertaken remotely rather than face to face,...

How to introduce yourself to patients

08 June 2016

Nursing Standard

Art & Science

Rationale and key points This article explores the process of introducing yourself to patients. This is an essential interaction because it forms the basis of the...

Effective communication with older people

29 May 2019

Nursing Older People


Effective communication with older people is an important aspect of nursing practice. Ineffective communication can lead to older people feeling inadequate,...

Extending the Newcastle Model: how therapeutic communication can reduce distress in people with dementia

22 January 2020

Nursing Older People

Ethical issues

This article identifies the importance of effective communication in delivering care to people living with dementia when their understanding of the situation may...