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The policy and practice of measuring patient experience

27 June 2011

Nursing Management


The NHS outcomes framework makes clear that the provision of a ‘good experience’ of care for patients, alongside clinical effectiveness and safety, is a central goal...

Capturing patient experience to improve healthcare services

01 November 2018

Nursing Standard

Patient experience

National surveys of NHS patients in the UK have captured patient satisfaction with healthcare services for more than 15 years. Although this data has been valuable...