Nurses in step with the smartphone generation
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Nurses in step with the smartphone generation

Jimmy Endicott Mobile media development manager, Leicestershire Partnership NHS Trust
Maggie Clarke Senior nurse – professional lead, school nursing, Leicestershire Partnership NHS Trust

With communications trends developing rapidly, mobile messaging can be seen as a way to help meet service-user expectations about timely access to services. Jimmy Endicott and Maggie Clarke explore the implications for front line nurses

School-aged children are leading a communications revolution, with ways of getting in touch shifting significantly. This article explores the effect of this development on healthcare professionals, particularly nurses. Leicestershire Partnership NHS Trust provides a school nurse messaging service for about 100,000 young people aged 11 to 19 years. Staff are using a new computer-based message management system, supported by a suite of guidance. By providing service users and staff with more efficient and timely methods of communication, in ways that better resonate with young people, the service aims to meet local service-user needs and national strategic expectations.

Primary Health Care. 24, 8, 20-24. doi: 10.7748/phc.24.8.20.e849


Peer review

This article has been subject to double blind peer review

Conflict of interest

None declared

Received: 04 November 2013

Accepted: 27 May 2014