De-Escalation: 7 tips for handling conflict situations
Tension involving patients, families and even colleagues can arise in any setting – but there are things you can do to manage it
Healthcare often involves strong emotions and difficult situations, making staying calm when things are starting to escalate a vital skill for nurses.
Nursing Standard.
39, 1, 57-59.
doi: 10.7748/ns.39.1.57.s21
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