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De-Escalation: 7 tips for handling conflict situations

Erin Dean Health journalist

Tension involving patients, families and even colleagues can arise in any setting – but there are things you can do to manage it

Healthcare often involves strong emotions and difficult situations, making staying calm when things are starting to escalate a vital skill for nurses.

Nursing Standard. 39, 1, 57-59. doi: 10.7748/ns.39.1.57.s21

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03 January 2024 / Vol 39 issue 1

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DIGITAL EDITION