Exploring the characteristics of effective communicators in healthcare
Evidence and practice    

Exploring the characteristics of effective communicators in healthcare

Lucy Webb Reader and associate professor, Department of Nursing, Manchester Metropolitan University, Manchester, England

Why you should read this article:
  • » To familiarise yourself with the new Nursing and Midwifery Council (NMC) standards of proficiency for registered nurses, and for nurse education and training

  • » To understand how the new NMC standards will affect your role in the healthcare setting, particularly as a modern nurse communicator

  • » To explore various approaches you can use to develop your communication skills and enhance the nurse-patient therapeutic relationship

Nurses require effective communication and interpersonal skills to provide optimal care, and to ensure that patients and their families and carers have a positive experience of receiving care. The new Nursing and Midwifery Council standards of proficiency for registered nurses, and for nurse education and training, published in May 2018, recognise that future nurses will be practising in increasingly complex roles and environments. This article identifies the essential communication skills that will be required by nurses in the future, summarising the characteristics of a modern nurse communicator. It also suggests various approaches that nurses can use to develop their communication skills.

Nursing Standard. doi: 10.7748/ns.2018.e11157

Citation

Webb L (2018) Exploring the characteristics of effective communicators in healthcare. Nursing Standard. doi: 10.7748/ns.2018.e11157

Peer review

This article has been subject to external double-blind peer review and checked for plagiarism using automated software

Correspondence

L.Webb@mmu.ac.uk

Conflict of interest

None declared

Published online: 07 September 2018

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