This article highlights the importance of effective communication skills for nurses. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. Effective communication is central to the provision of compassionate, high-quality nursing care. The article aims to refresh and develop existing knowledge and understanding of effective communication skills. Nurses reading this article will be encouraged to develop a more conscious style of communicating with patients and carers, with the aim of improving health outcomes and patient satisfaction.
Nursing Standard. 29, 14, 53-59. doi: 10.7748/ns.29.14.53.e9355Peer review
This article has been subject to double blind peer review
Received: 18 July 2014
Accepted: 01 September 2014
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