When a complaint is made against you: a step-by-step guide
Intended for healthcare professionals
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When a complaint is made against you: a step-by-step guide

Erin Dean Health journalist

It can be incredibly stressful to be the subject of a complaint. Prepare by finding out what to expect at every stage

More than 170,000 written complaints were made about patient care last year (2020-21) in England alone, according to NHS statistics.

Nursing Standard. 37, 11, 41-42. doi: 10.7748/ns.37.11.41.s19

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