Apologising to patients and their families when things go wrong is part of compassionate care – but you have to get it right
Done well, an apology can be healing; on the one side there is accountability and on the other there may be forgiveness. Being able to make a sincere, empathetic apology to a patient or their family is an important part of compassionate care.
Nursing Standard. 34, 12, 11-11. doi: 10.7748/ns.34.12.11.s8
or
Alternatively, you can purchase access to this article for the next seven days. Buy now
Are you a student? Our student subscription has content especially for you.
Find out more
