Sorry seems to be the hardest word
Intended for healthcare professionals
Comment Previous     Next

Sorry seems to be the hardest word

Caroline Shuldham Independent consultant and former nurse director

Apologising to patients and their families when things go wrong is part of compassionate care – but you have to get it right

Done well, an apology can be healing; on the one side there is accountability and on the other there may be forgiveness. Being able to make a sincere, empathetic apology to a patient or their family is an important part of compassionate care.

Nursing Standard. 34, 12, 11-11. doi: 10.7748/ns.34.12.11.s8

Want to read more?

RCNi-Plus
Already have access? Log in

or

3-month trial offer for £5.25/month

Subscribe today and save 50% on your first three months
RCNi Plus users have full access to the following benefits:
  • Unlimited access to all 10 RCNi Journals
  • RCNi Learning featuring over 175 modules to easily earn CPD time
  • NMC-compliant RCNi Revalidation Portfolio to stay on track with your progress
  • Personalised newsletters tailored to your interests
  • A customisable dashboard with over 200 topics
Subscribe

Alternatively, you can purchase access to this article for the next seven days. Buy now


Are you a student? Our student subscription has content especially for you.
Find out more