What is active listening and how can I use it?
Intended for healthcare professionals
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What is active listening and how can I use it?

Norman Miller Health journalist

Good communication is essential for effective care and active listening can improve patient outcomes

When speaking to patients and colleagues, it is vital that nurses can communicate information clearly – but taking in other people’s responses is just as important. NHS England has published guidance on a key technique known as active listening, which can improve communication and outcomes in healthcare.

Nursing Older People. 35, 4, 15-16. doi: 10.7748/nop.35.4.15.s5

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