Good communication is essential for effective care and active listening can improve patient outcomes
When speaking to patients and colleagues, it is vital that nurses can communicate information clearly – but taking in other people’s responses is just as important. NHS England has published guidance on a key technique known as active listening, which can improve communication and outcomes in healthcare.
Nursing Older People. 35, 4, 15-16. doi: 10.7748/nop.35.4.15.s5
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