‘Hearing’ the voices of older people means far more than picking up signals or decoding sounds. It implies an active listening with intent to heed. Such careful ‘taking notice’ leads on to the interpretation of messages and the discovery of their meaning, not just to gain information or expand knowledge, but to develop insight and understanding often as a prelude to action. When based upon mutual respect and attentiveness, such ‘hearing’ creates an atmosphere of goodwill whereby the message-givers are offered the opportunity not only to state their views, explain their aspirations and expectations, or discuss their needs and wants, but are invited to share their experiences and contributions with others.