Maintaining person-centred care in hospitals during restrictions on family presence
Evidence and practice    

Maintaining person-centred care in hospitals during restrictions on family presence

Mark Munsey Patient relations manager, Sharp Memorial Hospital, San Diego CA, US
Selena Juarez-Alvarado Clinical nurse, Sharp Memorial Hospital, San Diego CA, US
Pam Wells Chief nursing officer, Sharp Memorial Hospital, San Diego, CA, US
Verna Sitzer Director, Sharp Memorial Hospital, San Diego CA, US

Why you should read this article:
  • To recognise the importance of providing person-centred care to patients and their families

  • To learn about how one hospital maintained and developed person-centred care practices during the coronavirus disease 2019 (COVID-19) pandemic

  • To consider strategies you could use in your area of practice to support communication and collaboration between patients, families and the healthcare team

Providing person-centred care to hospitalised patients and their families can be challenging in the context of restrictions on visiting, such as those widely implemented in healthcare settings during the coronavirus disease 2019 (COVID-19) pandemic. In the US, several strategies have been deployed to work around the restrictions on family presence in hospitals, most of which focused on communication between the patient and family, and collaboration between the family and the healthcare team. Sharp Memorial Hospital, an acute care hospital in San Diego CA, US, was determined to maintain its person-centred care practices during the pandemic. A Family Resource Centre started operating in March 2020 with the aim of enabling hospitalised patients and their families to connect in a safe manner. This article describes this innovative approach to maintaining person-centred care in hospital during restrictions on family presence.

Nursing Management. doi: 10.7748/nm.2021.e2011

Peer review

This article has been subject to external double-blind peer review and checked for plagiarism using automated software

Correspondence

mark.munsey@sharp.com

Conflict of interest

None declared

Munsey M, Juarez-Alvarado S, Wells P et al (2021) Maintaining person-centred care in hospitals during restrictions on family presence. Nursing Management. doi: 10.7748/nm.2021.e2011

Published online: 30 November 2021

Want to read more?

Already subscribed? Log in

OR

Unlock full access to RCNi Plus today

Save over 50% on your first 3 months

Your subscription package includes:
  • Unlimited online access to all 10 RCNi Journals and their archives
  • Customisable dashboard featuring 200+ topics
  • RCNi Learning featuring 180+ RCN accredited learning modules
  • RCNi Portfolio to build evidence for revalidation
  • Personalised newsletters tailored to your interests
Subscribe
RCN student member? Try Nursing Standard Student

Alternatively, you can purchase access to this article for the next seven days. Buy now

Or