The de-escalation skills you need to handle conflict situations
Nurses in every setting face tensions and difficult situations involving patients, families and even colleagues. Employ these de-escalation skills to manage conflict
Healthcare often involves strong emotions and difficult situations, making staying calm when things are starting to escalate a vital skill for nurses.
Mental Health Practice.
26, 6, 19-20.
doi: 10.7748/mhp.26.6.19.s7
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