user-friendly information: does it convey what it intends?
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user-friendly information: does it convey what it intends?

Mary Codling Primary healthcare liaison nurse, Berkshire West Primary Care Trust, and associate lecturer, Thames Valley University
Nicky Macdonald Healthcare facilitator, Berkshire West Primary Care Trust

Mary Codling and Nicky Macdonald, 2006 winners of the National Network for Learning Disability Nurses award, report on the outcome of their research into the effectiveness of information targeted at people with learning disabilities

The Disability Discrimination Act 1995 was intended to end the discrimination that many face when using public services. It first introduced the concept of accessible information for people with disability. In more recent years, patient information has become a feature of government policy and is a commitment in The NHS Plan (Department of Health (DH) 2000). Nonetheless, the information developed by services is of little value for people with learning disability due to their lack of literacy skills.

Learning Disability Practice. 11, 1,12-17. doi: 10.7748/ldp2008.

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