Healthcare professionals working in England may be aware of the role of the Health Service Ombudsman in England. But the work carried out by the local authority equivalent can also affect the lives of people with learning disabilities. Anne Carus, an investigator based in York, focuses on what forms the main body of the ombudsman’s work
The Health Service Ombudsman, our sister service, investigates complaints about the health service, but at the
■ be asked to provide information as part of an investigation we’re carrying out into a complaint against a council. For example, we’ve requested information from a doctor and specialist nurse about the information they gave a council about a couple with learning disabilities who were the subject of complaints from neighbours and who were then threatened with eviction by the council.
■ be asked for information or interviewed by us when we’re working together with officers of the Health Service Ombudsman on a joint investigation into complaints against both health and social care agencies.
■ make a complaint to us on behalf of someone they work with who they feel is not receiving a good service from their local council. It could be about any service the council provides, not just its social care functions. For example, if someone with learning disabilities might be pursued for council tax or rent arrears, or be homeless and not receiving help from the local housing department.
Learning Disability Practice. 10, 6,36-37. doi: 10.7748/ldp2007.07.10.6.36.c4275