Tackling incidents of violence, aggression and antisocial behaviour
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Tackling incidents of violence, aggression and antisocial behaviour

Natalie Houghton Sister in emergency medicine, Salford Royal NHS Foundation Trust, Greater Manchester
Neill Hughes Consultant doctor in emergency medicine, Salford Royal NHS Foundation Trust, Greater Manchester

Natalie Houghton and Neill Hughes outline their trust’s strategy for reducing the levels of abuse and assault experienced by emergency department staff

Salford Royal NHS Foundation Trust has developed and implemented a strategy to reduce the number of incidents of violence, aggression and antisocial behaviour in its emergency department. The strategy, which includes the introduction of a nurse co-ordinator role and withdrawal of treatment from persistent offenders, has ensured the care environment is safer and calmer for patients and staff. This article discusses different aspects of the strategy and the ethics of withdrawing care from patients.

Emergency Nurse. 21, 1,16-20. doi: 10.7748/en2013.04.21.1.16.e1132

Correspondence

natalie.houghton@srft.nhs.uk

Peer review

This article has been subject to double blind peer review

Conflict of interest

None declared

Received: 26 November 2012

Accepted: 13 February 2013