Redesigning triage to reduce waiting times
Marisa Shrimpling Lead Nurse – Minor Injuries, Kettering General Hospital A&E Department
MARISA SHRIMPLING describes how the redesign in the traditional practice of triage have been applied to the treatment of minor injury/ailment patients
The Department of Health (England) document Reforming Emergency Care (DoH 2001) suggests A&E nurses should take a new approach to address the problems of long waits and Improve the patient’s experience. There Is no doubt that we are excellent at responding and dealing with critically ill and injured patients; this has often been our defense in justifying long waits for other patients. Yet we now have to provide a first class service for all A&E attenders.
10, 2, 34-37.
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