Navigating triage to meet targets for waiting times
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Navigating triage to meet targets for waiting times

Inmaculada Diaz Alonso Clinical nurse lead, Emergency department at Medway NHS Foundation Trust, Kent

Inmaculada Diaz Alonso explains how the triage process at her emergency department was replaced by a simpler system in which nurses undertake initial assessments

An initial assessment process, called navigation, has been introduced at Medway Maritime Hospital emergency department (ED) to address problems with the triage system and to meet the latest ED quality clinical indicators. This article explains the rationale for introducing the new assessment process, describes the system and discusses the change-management process needed to implement it.

Emergency Nurse. 21, 3, 20-26. doi: 10.7748/en2013.


Peer review

This article has been subject to double blind peer review

Conflict of interest

None declared

Received: 22 January 2013

Accepted: 15 April 2013