Navigating triage to meet targets for waiting times
Inmaculada Diaz Alonso Clinical nurse lead, Emergency department at Medway NHS Foundation Trust, Kent
Inmaculada Diaz Alonso explains how the triage process at her emergency department was replaced by a simpler system in which nurses undertake initial assessments
An initial assessment process, called navigation, has been introduced at Medway Maritime Hospital emergency department (ED) to address problems with the triage system and to meet the latest ED quality clinical indicators. This article explains the rationale for introducing the new assessment process, describes the system and discusses the change-management process needed to implement it.
Emergency Nurse. 21, 3, 20-26. doi: 10.7748/en2013.06.21.3.20.e1145Correspondence
This article has been subject to double blind peer reviewConflict of interest
Received: 22 January 2013
Accepted: 15 April 2013