Learning from older people who use urgent care services
Rob Way Consultant nurse, Emergency department at The Oxford Radcliffe Hospitals NHS Trust
Toni Lynch Consultant nurse, Barts and The London NHS Trust, and visiting lecturer at City University, London
Jackie Bridges Senior research fellow, City University, London
ROB WAY and colleagues discuss a national study of older people’s experiences of emergency and urgent care services that uses discovery interviews to improve care
Older people are high users of emergency care services, in particular emergency department (ED) and ambulance services (Department of Health (DH) 2007).
16, 2, 20-22.
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