Mike Brady explains why healthcare services need non-punitive working cultures to ensure that staff can identify and understand errors in practice
Mistakes made in healthcare settings and the challenges to staff that arise from them can harm service users, consume time and money, and often receive bad publicity. However, by learning from these mistakes and meeting these challenges, practitioners can improve the quality of the care they provide. This article explores what is meant by mistakes and challenges in the context of health care. It suggests that front line managers are best placed to prevent and learn from mistakes, and thereby improve care for patients.
Emergency Nurse. 20, 9, 32-35. doi: 10.7748/en2013.02.20.9.32.e679Correspondence
This article has been subject to double blind peer reviewConflict of interest
Received: 29 May 2012
Accepted: 23 October 2012
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