Estelle Codier and David Codier ask if the abilities to identify, use, understand and manage emotions should be core competencies for emergency department staff
A significant body of research suggests there is a correlation between measured emotional intelligence (EI) abilities and performance in nursing. The four critical elements of EI, namely the abilities to identify emotions correctly in self and others, using emotions to support reasoning, understanding emotions and managing emotions, apply to emergency care settings and are important for safe patient care, teamwork, retention and burnout prevention. This article describes ‘emotional labour’ and the importance of EI abilities for emergency nurses, and suggests that such abilities should be considered core competencies for the profession.
Emergency Nurse. 23, 3, 26-29. doi: 10.7748/en.23.3.26.e1388Correspondence
This article has been subject to double-blind review and has been checked using antiplagiarism softwareConflict of interest
Received: 22 October 2014
Accepted: 19 May 2015
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