Online live chat: a digital solution or barrier to communicating with those affected by prostate cancer?
evidence and practice    

Online live chat: a digital solution or barrier to communicating with those affected by prostate cancer?

Ali Rooke Specialist nurse, Prostate Cancer UK, London, England

Greater access to the internet has resulted in more people searching online for health information and the development of online-based patient support services. This article critically evaluates the role of Prostate Cancer UK’s online Live chat service as a mechanism to deliver support to those seeking health information. It compares virtual support and information to the more traditional method of communicating by telephone and explores whether online live chat provides a solution-focused platform or if it is a barrier to those seeking health information. The priorities for the specialist nurses at Prostate Cancer UK in providing effective support and information through online live chat are also examined.

Cancer Nursing Practice. doi: 10.7748/cnp.2019.e1559

Peer review

This article has been subject to external double-blind peer review and has been checked for plagiarism using automated software

Correspondence

ali.rooke@prostatecanceruk.org

Conflict of interest

None declared

Rooke A (2019) Online live chat: a digital solution or barrier to communicating with those affected by prostate cancer? Cancer Nursing Practice. doi: 10.7748/cnp.2019.e1559

Published online: 25 April 2019