Exploring patients’ perceptions and experiences of teleconsultations in cancer care
Intended for healthcare professionals
Evidence and practice    

Exploring patients’ perceptions and experiences of teleconsultations in cancer care

Hanan Naveed Hamsar Clinical nurse specialist – radiotherapy, HCA Healthcare UK, London, England
Mary Williams Senior lecturer, Cancer, Palliative and End of Life Care, Buckinghamshire New University, High Wycombe, England

Why you should read this article:
  • To understand the role of teleconsultations in cancer care

  • To appreciate how nurses’ communication skills are vital for the effectiveness of telehealth

  • To explore the perceptions and experiences of patients who have experienced telehealth

Advancements in technology have revolutionised models of healthcare delivery, including the use of telehealth. The coronavirus disease 2019 pandemic prompted a rapid increase in the uptake of telehealth in cancer and other healthcare services through, for example, the use of teleconsultations, and this method of healthcare delivery continues to be used. Skilled communication by healthcare professionals working in cancer care is vital to support patients and their families through their cancer journey, and such communication must extend to teleconsultations. This article explores patients’ perceptions and experiences of teleconsultations when undergoing cancer treatments and follow-up care and discusses the importance of evaluating patient satisfaction with this method of healthcare service delivery.

Cancer Nursing Practice. doi: 10.7748/cnp.2025.e1871

Peer review

This article has been subject to external double-blind peer review and checked for plagiarism using automated software

Correspondence

hanan.hamsar@hcahealthcare.co.uk

Conflict of interest

None declared

Hamsar NH, Williams M (2025) Exploring patients’ perceptions and experiences of teleconsultations in cancer care. Cancer Nursing Practice. doi: 10.7748/cnp.2025.e1871

Published online: 06 February 2025

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