Coping with a complaint
Nurses have to accept that they might be the subject of an accusation during their career – and managers should ensure that a robust support system is in place for affected staff
I have been on the receiving end of a complaint from a patient. Whether or not the complainant was justified is not for discussion in this piece. What is, though, is how utterly devastating, disturbing and lonely it feels to be the recipient of such harsh criticism.
Cancer Nursing Practice. 16, 7, 10-10. doi: 10.7748/cnp.16.7.10.s13