Introducing a named nurse model of care in a community nursing service
Intended for healthcare professionals
Evidence and practice    

Introducing a named nurse model of care in a community nursing service

Donna Jones Formally a locality clinical manager, Shropshire Community Health NHS Trust, England

Why you should read this article:
  • To recognise the challenges that community nurses commonly experience in practice

  • To learn about the benefits of implementing a named nurse model of care in community settings

  • To be aware of the challenges with introducing changes in practice such as the named nurse model

The named nurse model has the potential to promote person-centred, high-quality care in the community setting, while also enhancing the job satisfaction, morale and retention of community nurses. By giving responsibility for a small group of patients to a named community nurse, any deterioration in their health can be identified quickly, resulting in a reduction in patient safety incidents. Additionally, the continuity of the named nurse model can foster therapeutic relationships, enhancing experiences of care for both patients and nurses. This article details a service evaluation project in which the named nurse model was introduced across a trust-wide community nursing service. Following the introduction of the model, the capacity of the service increased, and the quality of care provided by nurses improved. However, it was identified that some community nurses experienced moral distress when reprioritising patient care to maintain service capacity.

Primary Health Care. doi: 10.7748/phc.2024.e1824

Peer review

This article has been subject to external double-blind peer review and checked for plagiarism using automated software



Conflict of interest

None declared

Jones D (2024) Introducing a named nurse model of care in a community nursing service. Primary Health Care. doi: 10.7748/phc.2024.e1824

Published online: 24 January 2024

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