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An integrated approach to dealing with complaints in the workplace

08 December 2010

Nursing Management


There is now, for the first time, an integrated approach to complaints so that, where issues cross health and social care, the authorities must work together to...

How service users are assessed for continuing healthcare funding

04 September 2010

Learning Disability Practice


This article aims to provide practical advice for learning disability professionals about what determines continuing healthcare funding eligibility when applied to...

Access to health and social care services and information

09 June 2010

Learning Disability Practice

A&S Science

Aim The aim of this study was to explore carers’ perceptions of their ability to access a range of health and social care services, including information about the...

How social care staff working in residential homes perceive their professional status

01 September 2011

Nursing Older People

A&S Science

Aim The aim of the study was to explore how ‘new role’ and other social carers and stakeholders involved in providing enhanced health and social care for older...

Taking complaints seriously

23 July 2008

Nursing Standard

General article

Even the best homes may sometimes come into conflict with relatives. Would an independent complaints procedure help?

In a time of change

09 December 2008

Nursing Standard

Northern ireland:special focus

A combination of restructuring and cutbacks threatens nursing posts in Northern Ireland.

Improving access to health and social care for people with autism

10 March 2010

Nursing Standard


This article explores ways in which practitioners can enable better access to a range of health and social care services for children and adults with autism and...

Improving health outcomes for people with learning disabilities

12 October 2011

Nursing Standard

Art & Science

Modern healthcare policy is driven by an emphasis on the philosophy of inclusion, yet in the past decade there has been increasing recognition that people with...

Case management:

01 September 2007

Primary Health Care


More than 17.5 million people in the UK suffer from one or more long-term conditions (LTC). Those with a LTC are more likely to visit their GPs and 80 per cent of GP...

Locating social workers in a high security forensic facility: inclusion and exclusion

18 December 2018

Mental Health Practice

Physical health

Background Locating social workers in hospital teams, or co-location, can improve relationships between professionals but at the expense of some professional values....