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Nurse interventions in ambulance cornmand-and-control centres

07 December 2009

Emergency Nurse


As a result of a merger between NHS Direct in Wales and the Welsh Ambulance Services NHS Trust, an initiative in which nurses assess the presenting symptoms of...

Assessing the value of a nurse-led telephone advice and triage service

01 May 2013

Cancer Nursing Practice

Art & Science

National guidance recommends that cancer patients should have access to a telephone enquiry service supported by trained oncology staff. Previous studies indicate...

Remote clinical decision-making: a clinician’s definition

12 May 2017

Emergency Nurse

Evidence & practice

Aims Remote clinical decision-making (RCDM), commonly known as ‘telephone triage’ or ‘hear and treat’, describes clinicians’ non-face-to-face involvement with...

First contact

01 June 2005

Nursing Standard


With more and more GPs opting not to provide out-of-hours services, nurses are stepping into the breach to meet patients’ needs. Telephone triage and emergency care...