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Auditing a chemotherapy triage telephone service

01 July 2005

Cancer Nursing Practice

Clinical

The increased need for a system of assessment, intervention and care that is not based on in-person visits is being recognised. Assessing and advising patients over...

Telephone contacts with a cancer nurse specialist

04 October 2000

Nursing Standard

Art & Science

Aim The objective of this study was to audit the nature of telephone consultations with a Macmillan nurse specialist. Method All calls made to or by a Macmillan...

Users’ experience contacting a voluntary sector nurse delivered telephone service

01 September 2004

Cancer Nursing Practice

Clinical

CancerBACUP provides information and support for people affected by cancer, and their family and friends. Services are provided through drop-in centres, telephone,...

Don’t hang up: use of the telephone by people with communication difficulties

07 July 1999

Nursing Standard

Art & Science

For most of us the telephone is an integral part of our lives that we will use for a variety of reasons and in many different situations. However, for many people...

The role of a telephone helpline in provision of patient information

19 April 2006

Nursing Standard

Art & Science

Aim To explore why individuals contacted a telephone helpline specialising in neurological conditions and their level of satisfaction with the service. Method...