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Managing outcomes

01 April 2001

Nursing Management

General

It is not always easy to achieve the intended outcomes in health and social care, where many services have multiple purposes, and outcomes are difficult to define...

Mapping the environment – Part 2

01 March 2001

Nursing Management

General

The near environment consists of people and organisations (stake-holders) with whom, in a loose sense, your organisation has to ‘trade’. Either you need things from...

Mapping the service environment

01 February 2001

Nursing Management

General

WE START with identifying three major parts of this map – the internal environment, the near environment and the far environment.

Developing as a manager Part 2

01 December 2001

Nursing Management

General

Schein (1978) uses the term ‘career anchor’ to describe the different key values that people hold. In his view people try to find a way to live the values that are...

Service planning and governance

01 June 2001

Nursing Management

General

In the second part of her series, Dr Vivien Martin of the Open University Business School demonstrates how service planning and governance lead naturally into...

Service planning and governance

01 May 2001

Nursing Management

General

Service planning, governance, accountability and risk management are terms about which we hear much in the current climate. Dr Vivien Martin of the Open University...

Consultation, feedback and evaluation

01 July 2001

Nursing Management

General

ALL PURPOSEFUL ACTIVITY relies upon feedback and evaluation to provide information about its success. This is true whether the activity is striking up a friendship...

Managing an information flow

01 September 2001

Nursing Management

General

HAVING RELEVANT information is an absolute requirement for effective co-ordination. You need two kinds. First, you need information (relevant, clear, accurate,...

Assessing staff performance in a rapidly changing service

01 March 2002

Nursing Management

CPD

HIGH QUALITY care depends on individual knowledge and skill but if your focus in assessing staff performance is individually based, you may see it as pertaining to...

Managing an information flow Part 2

01 October 2001

Nursing Management

General

In the last issue, Dr Vivien Martin of the Open University Business School examined the management issues arising from the way in which your core tasks fit together,...