How working differently improved homeless people’s access to healthcare
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How working differently improved homeless people’s access to healthcare

Jane Morton Senior lecturer, Health, School of Health and Social Care, Staffordshire University, Stafford, England

This article considers how the Staffordshire health inclusion team used different approaches to improve homeless people’s access to healthcare. It examines how certain aspects of care previously created barriers, and how these barriers were addressed. Evidence from the analysis of data from emergency departments (EDs) and patient satisfaction surveys are discussed. Approaches to care are then considered to identify factors that had affected the care and subsequent reduction in presentations to the ED, as well as patients’ improved experiences.

Primary Health Care. 27, 8, 25-29. doi: 10.7748/phc.2017.e1289


Conflict of interest

None declared

Peer review

This article has been subject to external double-blind peer review and checked for plagiarism using automated software

Received: 07 March 2017

Accepted: 11 April 2017

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