Digital by choice: becoming part of a digitally ready general practice team
evidence and practice    

Digital by choice: becoming part of a digitally ready general practice team

Ruth Chambers Professor of health care, Keele University, Keele, England
Rudy McKinney Practice nurse, Stoke-on-Trent, Staffordshire, England
Marc Schmid Digital expert, Redmoor Health, Chorley, Lancashire, England
Paul Beaney Evaluator, Keele University Medical School, Keele, England

Practice nurses from a sustainability and transformation partnership area participated in six action learning sets focused on digital upskilling. The evolving digital practice nurse champions shared their learning and experiences of technology-enabled care in their practices. As well as identifying barriers to deployment, they overcame these challenges and accelerated the transformation of the delivery of care in their practices to create a digitally ready workforce.

The action learning sets consisted of three sessions spanning approximately four months in the same location. All were led and supported by an experienced clinical telehealth practice nurse facilitator and an expert on applications of technology-enabled care, during and between the sessions, with one-to-one remote and in-practice support depending on the needs of participants and their practices, and preferences for technology-enabled care services.

This is the story of Rudy, one of the 38 nurses who participated in the six cohorts. Her path spans sharing her aims, the performance indicators of her practice pertaining to providing care for long-term conditions and adverse lifestyle habits, her digital literacy before action learning and after the third session, her completed action plan and her achievements.

Primary Health Care. doi: 10.7748/phc.2018.e1502


Chambers R, McKinney R, Schmid M et al (2018) Digital by choice: becoming part of a digitally ready general practice team. Primary Health Care. doi: 10.7748/phc.2018.e1502

Peer review

This article has been subject to external double-blind peer review and has been checked for plagiarism using automated software


Conflict of interest

None declared

Published online: 20 November 2018

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