Heavy workloads can make it hard to see patients as individuals. Review the difficult moments, accept you are not perfect, and you will find it easier to notice and change how you react

Since the introduction of the revalidation process last year, greater emphasis has been placed on what you can learn by reflecting on your practice. The idea is not just to complete the necessary paperwork to retain your registration, but to engage in a process of continuous enquiry so that you can identify potential changes, improvements or knowledge gaps.