‘Staffing levels a better clue to patient experience than friends and family test’
News Previous     Next

‘Staffing levels a better clue to patient experience than friends and family test’

The government’s friends and family test is an inadequate gauge of care quality and should be replaced by questions about nurse staffing levels, the RCN has said.

Nursing Standard. 27, 49,6-6. doi: 10.7748/ns2013.08.27.49.6.s4

You need a subscription to read the full article